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Ceryx first in industry to offer 100 per cent uptime guarantee for Microsoft Exchange(R)

Wednesday, November 17, 2004

TORONTO, Nov. 17 /CNW/ - Messaging solutions provider Ceryx is now offering a 100 per cent e-mail uptime guarantee for its Hosted Exchange 2003 service. The promise is made possible because Ceryx is the first ASP in North America to include real-time replication with data rewind and e-mail continuity services with Microsoft's Hosted Exchange 2003.

"For most businesses, e-mail is a mission-critical application, but too often e-mail systems fail," explained Gus Harsfai, President and CEO of Ceryx. "Whether it's due to a disaster, failed upgrade, hardware failure, data corruption, or virus activity, an average e-mail outage lasts longer than eight hours when recovery from tape backup is required."

"This is not acceptable, 99.9 per cent uptime is not even possible if you rely solely on tape backup; we believe businesses should not have to endure any e-mail downtime," Harsfai continued.

Ceryx will achieve 100 per cent uptime through a unique combination of technology, architecture and service. Ceryx's Hosted Exchange is replicated in real-time between two fully-redundant Tier 1 data centres and includes Business Continuity Messaging (BCM) and their proprietary e-mail firewall protection.

One of the key differentiators of Ceryx's Hosted Exchange service is Exchange Data Rewind(TM) (EDR). This technology enables rapid recovery from Exchange system failures that conventionally require hours of recovery effort and cause lost productivity during an outage. In the event of a system problem, EDR rewinds data to a point just prior to the outage allowing Ceryx administrators to inoculate the system against the outage and ensuring e-mail users have uninterrupted service.

In its efforts to help all companies achieve 100 per cent e-mail availability, Ceryx also announced that it will be providing Business Continuity Messaging services to McCarthy Tétrault, one of North America's largest and most respected law firms. Ceryx's BCM will enhance the firm's in-house e-mail system.

"McCarthy Tétrault chose Ceryx's Business Continuity Messaging services to ensure we have an e-mail contingency plan in the event of a disaster," explained Thom Oakes, Director of Information Technology at McCarthy Tétrault. "As the largest law firm in Canada with more than 2,000 users across nine offices and our commitment to superior client service, it's imperative that our messaging systems be 100 per cent available. Ceryx is as committed to delivering the same high quality of service."

Ceryx's BCM services are geared towards businesses with internal e-mail systems, acting as a standby e-mail system in the event of a client's e-mail system failure.

ABOUT CERYX

Ceryx helps businesses achieve 100 per cent e-mail reliability by bringing together operational experience, advanced infrastructure, and proprietary research and product development with leading messaging and collaboration solutions. With operations in Toronto and New York, as well as Tier 1 redundant data centres in both cities, Ceryx's team of senior messaging professionals have met Fortune 500 companies' messaging needs across North America for more than 17 years. Ceryx offers clients a suite of messaging services that include hosted systems, business continuity messaging, and e-mail security. Visit www.ceryx.com for more information.

/For further information: please contact: John Thibodeau/Mary-Margaret Jones, Media Profile, (416) 504-8464, john(at)mediaprofile.com; mary-margaret(at)mediaprofile.com; Brenda Beesley, Ceryx Inc., (416) 482-9659 ext.103, brenda.beesley(at)ceryx.com/